At WOAEstore, our goal is to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the (Undamaged) original packaging.
Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, WOAEstore, will replace the item and pay for the return shipping. Only the item will be replaced; not the entire customer's order. Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to WOAEstore.
If the merchandise purchased was defective in anyway, the customer will have 45 days to notify WOAEstore of the defective merchandise. If we are notified within 45 days, replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in an order.
If an item is damaged by UPS/FedEx/ or shipping company during the shipment, it is the customer’s responsibility to contact the Shipper directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.
If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.
Several types of goods are exempt from being returned. Perishable goods such as food, (food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued) flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have a 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
All returns must have prior authorization. Contact customer service to obtain a Return Authorization Number (RA#). All returns must be shipped back via prepaid shipping. Collect shipments will be refused. Returns are subject to a 20% restocking fee.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 651 W Liberty Street Unit A, Wauconda, Illinois, US, 60084.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 651 W Liberty Street Unit A, Wauconda, Illinois, US, 60084
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
From The Blog
Feb 25, 2013WOA Estore an Uttati Corp Ecommerce Outlet and distribution Site. We are Introducing a new line of physical fitness aids...
“As a senior who is trying to maintain my physical abilities, I have discovered a product that lets me do daily exercises anywhere I chose. It is the best piece of exercise equipment I could ever imagine. It gives me the confidence I need to keep up with any training. I am so grateful I found the WOA System and recommend it to anyone who wishes to maintain a good training regiment”
Bill- Crystal Lake, Illinois